Where to find us.
Joanne Harmer Gallery
134 High street,
Tel: 01304 373656
How to Buy
All our Limited Edition Prints and selected Originals Paintings, Original Drawings, and Sculpture are available to buy online for delivery to a UK mainland address. See below for a step-by-step guide to buying online.
Mounted Limited Editions Prints and Canvas Limited Edition Prints are also available to buy online for delivery to EU Member countries.
We supply to countries around the world so please contact us to discuss delivery to other locations.
We will be happy to take your order over the phone or email. Normally you can call us Tuesday - Saturday, 10.00am - 4.00pm on 01304 373656
Or by email email@example.com
Visit a gallery on the High Street, Deal
All the limited edition prints on our website are also available in our gallery. We are happy to run through different framing options with you.
PLACING AN ORDER ON-LINE - STEP BY STEP GUIDE
Select the prints, originals & sculpture you wish to order
Find the prints, original paintings, or drawings you wish to purchase. If you can see an ‘Add to Basket’ button, the item(s) you have chosen can be ordered online.
If you can’t see the button, call or email us and we will contact you to discuss your requirements. This is necessary for all items over £2,000 as it helps ensure your own security, and allows us to give you the best quality service tailored to your specific needs which can’t always be best served by a website.
Add your item(s) to your basket using the ‘Add to Basket’ button on each product page. Remember when choosing prints to select the correct format your require ie. Mounted Print or Framed Print.
Your basket total is updated in the top right corner of the page with the number of items you have selected and a running total price.
Review your Shopping Basket
You can review your shopping basket at any time. Either click the button that appears each time you add an item to your basket, or click ‘Your Basket’ in the top right corner of the page.
Adjust quantities or remove items and click ‘Update’ to save your changes.
Use the dialogue box to tell us any special instructions regarding your order such as to request a specific delivery day.
Click ‘Checkout’ once you’re happy with the items you wish to order. You are now browsing our secure server.
Enter your email address
Enter your invoice address. This must be the billing address for your payment card.
If you would like your order delivered to a separate address, uncheck ‘Deliver items to the above invoice address’ and enter the delivery address.
Click ‘Continue to next step’.
Delivery & Payment
If you have an offer code, type the code in the box and click ‘Apply’. If the code is applicable to your order you will see a message confirming you have successfully applied the offer code. Your order/delivery options will be adjusted accordingly.
For Click and Collect us the code 'LOCAL' this will remove the delivery costs.
For safety and security we use a courier to deliver your order. We pack all orders with extreme care to ensure your prints arrive in perfect condition. We have many years experience sending framed and mounted artwork using our courier. Once we have received and processed your order we will contact you to arrange a delivery day to suit you.
Complete your Purchase
Enter your payment card details as prompted. Your card will be authorised for the amount shown at the top of the screen but we will not take the payment until we have agreed the delivery date with you.
Click ‘Complete my Purchase’.
About Prices on our website
We make every effort to ensure prices where shown are correct. From time to time an error may lead to an incorrect price been displayed. Should you order an item with an incorrect price we will contact you to see if you still want to purchase the item at the correct price. We can do this because it is our policy that we do not have a legally binding contract to supply until we have taken payment from you. We do not take payment at the point you place your order, only once we have confirmed the delivery with you. In addition, should the pricing error be considered "a genuine and honest mistake on our part which you should have noticed" we are not obliged to honour the incorrect price.
What Happens Next
You will receive an email acknowledging our receipt of your order. We will then contact you in due course to arrange a delivery date. At this point, and not before, we will take the payment from the payment card you used when placing your order. For your convenience our courier will email or text you on the day before your delivery with a reminder of the date, and again on the morning of your delivery with an estimated time slot.
Please do not hesitate to contact us if you have any questions.
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